As you step in the Woodward office, you hear a friendly voice: “Glad you’re back! Good to see you’re feeling better! C’mon smile! How’s your family?” These greetings are from Betty Niles, Customer Service Specialist.
Betty, a twenty-five-year team member, is the epitome of fun, commitment to farmer-members and customers, and service. Customers know they can count on Betty for help, guidance, and a good laugh. Many community members stop in the office or call her to check in daily. They update her on what is going on in the community and Betty shares grain market news, answers their questions, and makes sure to have popcorn and other treats ready to enjoy.
Holidays, birthdays, and everything in between, Betty Niles celebrates any day that ends with “y”. Building relationships with everyone who walks in the door, or drives on the scale for that matter, is what Betty enjoys most. She and her team host community events at the office including an Easter egg hunt, Halloween trick-or-treating, Christmas parties, and many others. For Christmas this past year, Betty facilitated donations to buy gifts for the children in the community. “My farmers raised $598. They’re the kindest people and work so hard, which is why our team focuses on bettering ourselves to provide our customers with the best service,” Betty said.
The gratitude is mutual between Betty and the customers in her area. “She’s not just the lady at the local cooperative, she is our family,” a Woodward area farmer expressed.
The eleventh of twelve children, Betty was born with a strong commitment to family and her cooperative family is no different. “My farmers know I care. I am there for them, and not just with grain,” she explained. Betty goes above and beyond for her customers both in the office and out, especially when they are facing difficult times.
“I reach out to see what I can do for families in distress,” Betty mentioned. “Even if it is something small, those are the things people remember and that make a difference.”
Above all else, Betty and her team agree the core of their business is the farmer-members and customers. This mindset carries through every part of the operation. The Woodward team recently received an award for their performance of safety standards. They also had another reason to celebrate this season because they got the corn pile out in record time. “We all work together, operations, transportation, grain, agronomy, everyone strives to be better than we were yesterday,” Betty said. “Our team is a family.”
To share her advice with job seekers Betty added, “The benefits at Landus Cooperative are wonderful and the opportunity to get involved within the community and company is what allows employees to learn and grow as individuals, as well as a team.”